Resolution Life Insurance
Summary
Resolution Life is a specialist in managing and administering existing life insurance policies, having acquired portfolios from established insurers.
Company Overview
Resolution Life Insurance is a specialist provider of life insurance and retirement solutions, committed to serving existing policyholders with stability, reliability, and long-term customer care. As part of the global Resolution Life Group, the company manages life insurance policies acquired from well-established Australian brands, offering continuity of protection and service for hundreds of thousands of Australians.
With a strong financial foundation and a focus on customer-first principles, Resolution Life Insurance helps Australians maintain their life cover and protect their families. By specializing in managing in-force policies, Resolution Life provides policyholders with the reassurance that their insurance needs will continue to be met over the long term, even after original insurers have exited the market.
Key Information
Resolution Life - Key Information
Founded: 2018 (globally), Australian operations established through acquisition of AMP Life in 2020
ABN: 84 079 300 379 (Resolution Life Australasia Ltd)
AFSL: 233671
Authorised Representative: No – Resolution Life Australasia Ltd operates under its own Australian Financial Services Licence (AFSL)
Core Offering: Existing life insurance and income protection products (closed to new retail customers)
- Payout Range: Cover amounts vary based on existing policy terms; many legacy policies include Life, TPD, Trauma, and Income Protection options
- Early Payout: Terminal illness benefit may apply for eligible Life Cover policyholders
- Claims Process: Dedicated Australian-based claims team focused on long-term customer support and legacy policy servicing
- Customer Support: Ongoing policy servicing and claims management for AMP Life and Resolution Life policyholders via phone and online
Reputation: One of the largest in-force life insurers in Australia, managing more than $27 billion in assets and over 1.1 million existing customers - Global Presence: Part of Resolution Life Group, a global life insurance group focused on in-force policy management across the U.S., U.K., Europe, and Australasia
Insurer Name: Resolution Life Australasia Ltd
Additional Operational Details
Year Established (Australia): 2020 (following acquisition of AMP Life)
Distribution Channel: No longer issuing new retail life insurance policies; servicing existing customers only
Types of Cover Serviced:
- Life Cover
- Total and Permanent Disability (TPD) Cover
- Trauma (Critical Illness) Cover
- Income Protection Cover
Underwriter: Resolution Life Australasia Ltd
Application Process: Closed to new retail customers; policies remain in force under original terms and conditions
Through a Financial Adviser: Yes – many existing policies were originally adviser-distributed (e.g., via AMP network)
Support Services:
- Claims support
- Online access for policy servicing
- Transition resources for former AMP Life customers
Financial Strength Rating: Strong financial backing as part of the global Resolution Life Group; APRA-regulated in Australia
Headquarters: Sydney, New South Wales, Australia
History and Milestones
Resolution Life - Company history and milestones
Resolution Life Group was established in 2003 to acquire and manage in-force life insurance and retirement portfolios globally. Its model focuses on providing stability and value to existing policyholders rather than selling new insurance products. Resolution Life entered the Australian market by acquiring AMP Life’s operations, a brand with deep roots in Australian insurance history.
Following the acquisition, Resolution Life committed to maintaining high service standards and providing ongoing policy support for AMP Life customers and other acquired portfolios. Its Australian business continues to be focused on honoring legacy promises, ensuring claims are paid promptly, and preserving the value of long-standing insurance relationships.
Key Milestones
- 2003: Resolution Life Group founded internationally to manage in-force insurance books.
- 2018: Resolution Life announces plans to acquire AMP Life’s Australian and New Zealand businesses.
- 2020: Acquisition of AMP Life completed; Resolution Life Australia officially launched.
- 2022: Further integration of Australian operations and rebranding to Resolution Life Australia.
- 2025: Resolution Life continues to manage one of the largest portfolios of life insurance policies in Australia.
Key Strengths
Resolution Life - Key Strengths
Resolution Life delivers life insurance solutions designed to provide customers with security and peace of mind. Some of the key strengths that define Resolution Life include their dedication to customer service and their experience in the life insurance sector. Here are some of the key strengths that define Resolution Life:
- Financial backing: Part of a global group managing billions in life insurance assets, ensuring claims-paying stability.
- Legacy Policy Expertise: Specialists in managing older policies and preserving policyholder rights.
- Australian-Based service: Maintains local customer service operations for responsive and accessible support.
- Transparent customer communication: Regular updates provided about any policy changes or administration matters.
- Focus on continuity: Ensures that policyholders experience minimal disruption even after insurer transitions.
- Claims commitment: Strong focus on processing claims fairly, efficiently, and with compassion.
- Dedicated to policyholder interests: Committed solely to managing and maintaining policies — not distracted by selling new products.
Awards and Recognition
Resolution Life – Awards and Recognitions
While Resolution Life does not actively sell new retail life insurance policies, it has been recognised for its leadership in managing in-force portfolios and for its role in stabilising long-term customer outcomes within the life insurance sector.
Key Awards and Industry Recognition
- 2022 ANZIIF Life Insurance Company of the Year – Finalist Resolution Life Australasia was named a finalist in the prestigious ANZIIF Insurance Industry Awards, recognising its contribution to policyholder outcomes and operational excellence during a major legacy system transition.
- Financial Standard Investment Leadership Awards (via Group ESG Initiatives): Resolution Life’s global parent group has been acknowledged for ESG-focused investment strategies, including its commitment to achieving net-zero emissions across its portfolio by 2050.
- Innovation in Legacy System Management: The company has received industry recognition for its complex system consolidation and digital upgrades following the AMP Life acquisition — reducing administrative friction and improving long-term service delivery for more than one million policyholders.
- Sustainability Recognition (Global): Resolution Life has been featured in global industry reports for its proactive stance on climate-resilient investment and responsible stewardship of over USD $80 billion in assets globally.
Strong Brand Trust and Adviser Endorsement: While no longer in active distribution, many advisers continue to regard Resolution Life favourably for its stable claims history, predictable pricing structure, and strong back-office servicing.
Why Choose Resolution Life Insurance
✓ Global financial backing
Resolution Life is part of a global life insurance group that manages over USD $80 billion in assets, ensuring long-term policy stability and claims-paying capacity.
✓ Proven legacy management expertise
By acquiring AMP Life in 2020, Resolution Life brought decades of Australian life insurance experience under its care, including policies originally issued through advisers and superannuation platforms.
✓ Dedicated claims & servicing teams
Policyholders benefit from personalised support from Australian-based claims consultants and servicing specialists who are experienced in managing legacy policies.
✓ Commitment to existing customers
Unlike insurers focused on acquiring new customers, Resolution Life’s sole mission is to protect and manage in-force policies — with no distractions from sales or marketing.
✓ Regulatory oversight and APRA compliance
As an APRA-regulated life insurer in Australia, Resolution Life adheres to strict financial and operational standards, offering transparency and protection to policyholders.
✓ Support through life’s changes
Policyholders can access help with policy updates, beneficiary changes, and claims at any time — backed by a customer-first approach to legacy life insurance.
Features and Benefits
Terminal Illness Benefit
Eligible life cover policies include a terminal illness benefit, allowing early access to the insured sum if you’re diagnosed with a terminal medical condition.
Inflation Protection (Indexation)
Many policies include automatic indexation to increase your cover annually in line with inflation, helping maintain the real-world value of your benefit.
Premium flexibility options
Some older policies may offer options such as premium pauses or level vs stepped premium structures, allowing flexibility during changing life circumstances.
Policy ownership structures
Policies may be held inside or outside of superannuation, depending on how they were originally set up — offering flexibility around tax and estate planning.
Ongoing Servicing and Policy Management
Resolution Life provides dedicated support for updating personal details, managing beneficiaries, or adjusting policy features (where allowed under original terms).
Access to Claims Support and Guidance
All in-force policyholders have access to experienced claims consultants to assist with documentation, timelines, and processing during a claim.
Cover Amount Ranges
Resolution Life - Cover Amount Ranges
Resolution Life manages a wide range of legacy life insurance policies originally issued under AMP Life and other brands. While new policies are no longer issued, many in-force policies include significant cover amounts. Actual limits depend on the policy type and terms set at the time of purchase.
Life Cover
- Minimum Sum Insured: Typically $50,000
- Maximum Sum Insured: Up to $5 million or more (subject to original underwriting and product rules)
Total and Permanent Disability (TPD) Cover
- Minimum Sum Insured: $50,000
- Maximum Sum Insured: Often up to $3 million (depending on occupation and original product type)
Trauma (Critical Illness) Cover
- Minimum Sum Insured: $10,000
- Maximum Sum Insured: Commonly up to $2 million (varies by condition and policy)
Income Protection Cover
- Minimum Monthly Benefit: $1,000 per monthMaximum Monthly Benefit: Up to 75% of income (capped at around $30,000/month for high-income earners, subject to policy limits)
Points for consideration:
- Cover amounts are based on original policy terms and underwriting decisions at the time of purchase.
- Some older policies may include automatic indexation to increase cover annually in line with inflation.Changes to cover amounts are generally restricted, as these are closed in-force products no longer sold to new customers
Important note: all cover amounts are subject to application, underwriting assessment, age limits, and the terms and conditions outlined in the relevant Product Disclosure Statement (PDS).
Special Promotions & Discounts
Life Insurance Compare Australia
Resolution Life does not currently have any special promotions with Life Insurance Compare, however you can use the comparison tool to compare Resolution Life Insurance policies with other providers.
Pros and cons of Resolution Life
| Pros | Cons |
|---|---|
| Strong Financial Stability: Backed by the global Resolution Life Group, ensuring claims-paying ability and long-term security. | No New Policies Available: Resolution Life does not sell new life insurance policies directly to the public. |
| Focus on Existing Customers: Dedicated to servicing and honoring in-force policies, providing peace of mind to long-term policyholders. | Limited Product Updates: Existing policies may not offer new benefits or enhancements introduced by competitors. |
| Expertise in Legacy Business: Specializes in managing policies acquired from reputable brands like AMP Life and others. | Policy Changes Restricted: Adjustments to older policies may be limited by original terms and conditions. |
| Committed to Policy Continuity: Ensures existing customers experience minimal disruption when ownership of their policy changes hands. | Less Brand Recognition: Resolution Life may be less familiar to newer customers compared to major active brands like TAL or AIA. |
| Clear Communication: Proactively updates customers about important changes, mergers, and policy administration updates. | Administrative Complexity: Some policies transferred from previous insurers may involve administrative delays or changes. |
| Australian-Based Operations: Maintains local service teams to support Australian policyholders. |
Sustainability and Corporate Responsibility
Resolution Life - Sustainability and Corporate Responsibility
Resolution Life is committed to managing long-term life insurance policies with integrity, transparency, and a responsibility to the broader community. As a global in-force life insurer, its sustainability strategy focuses on long-term impact — for policyholders, the environment, and future generations.Responsible Stewardship of Over $27 Billion in Assets Resolution Life invests with long-term value and sustainability in mind, aligning with ESG principles and managing risks responsibly on behalf of more than one million Australians.
- Net-Zero Commitment by 2050 The company has pledged to achieve net-zero greenhouse gas emissions across its global investment portfolio by 2050, with interim milestones to drive measurable change.
- Global ESG Integration Across Investment and Operations Environmental, Social, and Governance (ESG) factors are integrated into Resolution Life’s decision-making, helping ensure investments and operational policies align with ethical and sustainable outcomes.
- Support for Diversity and Inclusive Workplaces Resolution Life fosters a culture of diversity and inclusion across its Australian and international teams, recognising that diverse perspectives contribute to better outcomes for customers and society.
- Transparent Governance and Policyholder Advocacy
Resolution Life is dedicated to strong governance, open communication, and ensuring policyholders receive fair treatment — especially as custodians of legacy insurance products.
Resolution Life’s approach to sustainability is grounded in long-term thinking — delivering on promises today while investing in a more responsible future.
Technology and Innovation
Resolution Life - Technology & Innovation
Resolution Life is investing in digital transformation to improve the way legacy life insurance policies are managed, serviced, and supported. While it does not offer new retail products, the company focuses on modernising its systems to deliver a better experience for existing customers and advisers.
Key Technology and Innovation Initiatives
- Digital Claims and Policy Servicing Resolution Life has introduced online claims lodgement tools and digital self-service options, making it easier for policyholders to submit documents, track progress, and manage their policies online.
- Customer Portal Enhancements Ongoing upgrades to the Resolution Life online portal allow customers to securely update details, review policy documents, and interact with support teams without relying on paper-based processes.
- Data and Analytics for Customer Insight Resolution Life uses advanced analytics to better understand customer needs and identify opportunities to improve communications, streamline servicing, and proactively support in-force policyholders.
- Technology-Driven Claims Assessment The company is modernising its claims infrastructure to reduce delays and enable faster, more transparent assessments — improving outcomes during emotionally difficult times.
- Legacy System Consolidation Following the AMP Life acquisition, Resolution Life has focused on simplifying and unifying its platforms to reduce complexity and deliver a more consistent digital experience for customers.
Resolution Life’s innovation efforts are focused on one goal: making long-term insurance simpler, faster, and more accessible for the Australians who rely on it.
Claims Process
Notify Resolution Life
Begin by contacting the Resolution Life claims team via phone or online. A claims consultant will guide you through the next steps and send you the appropriate forms.
Complete and submit forms
You’ll be asked to complete a claims form and provide supporting documents. These may include medical reports, a death certificate (for life claims), or proof of income (for income protection claims).
Claim assessment
Resolution Life will review your claim based on your policy’s terms and the documentation provided. They may contact you or your healthcare providers for additional information if needed.
Ongoing support and updates
A dedicated claims consultant will keep you informed throughout the process, providing updates and support at every stage.
Decision and payout
Once the assessment is complete, Resolution Life will notify you of the outcome. If the claim is approved, the benefit will be paid in accordance with the policy terms.
Partnerships & Affiliations
AMP Life Acquisition (2020)
Resolution Life entered the Australian market by acquiring AMP Life, including its life insurance, superannuation, and retirement business. This partnership marked one of the largest life insurance transitions in Australia’s history, securing the future of millions of in-force policies.
Pricing and Premiums
Resolution Life - Pricing and premiums
Resolution Life does not issue new life insurance policies but manages a large portfolio of in-force policies originally issued through AMP Life and related distribution channels. While pricing varies based on the original product type and individual underwriting at the time of application, here’s what existing policyholders can expect:
How Resolution Life Premiums Work
- Premiums are determined by original product terms, including cover type, amount, and structure.
- Factors such as age, gender, smoking status, and medical history at the time of application continue to influence how premiums evolve over time.
Most policies follow either a stepped (increasing with age) or level (more stable over time) premium structure.
Product Disclosure Statement
Resolution Life - Product Disclosure Statement (PDS)
The Product Disclosure Statement (PDS) for Resolution Life Insurance outlines the key features, benefits, limitations, and obligations associated with life insurance policies originally issued by insurers like AMP Life and now managed by Resolution Life.
- Cover Types: Varies depending on the original policy; commonly includes Life Cover, TPD Cover, Trauma Cover, and Income Protection.
- Eligibility: Existing customers maintain their original eligibility and conditions as specified by the issuing insurer.
- Policy Terms: Original benefits, exclusions, and policy structures are preserved under Resolution Life’s management.
- Exclusions: Standard life insurance exclusions such as suicide within the first 13 months generally apply; refer to your specific PDS.
- Claims Handling: Resolution Life provides a straightforward claims process, honoring original terms and benefits.
- Important Note: Policyholders should review their specific PDS or Product Information Statement (PIS) to understand their current cover and conditions.
Contact Details
Resolution Life – Contact Details
Company Name: Resolution Life Australasia Ltd
Phone (Adviser Enquiries): 133 731
General Enquiries: 133 731
Postal Address: Resolution Life, GPO Box 5441, Sydney NSW 2001, Australia
Operating Hours: Monday to Friday, 8:30 am to 6:00 pm (Sydney time)