Summary
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Company Overview
TAL is one of Australia's largest life insurance companies, with a long history in the Australian market. TAL provides a range of life insurance products to individuals, superannuation funds, and group schemes.
TAL's business encompasses various aspects of life insurance, including:
- Individual life insurance policies
- Group life insurance (often offered through employers or super funds)
- Superannuation life insurance
- Income protection
- Critical illness insurance
TAL has grown through a combination of organic expansion and acquisitions, solidifying its position in the Australian life insurance sector.
TAL focuses on providing a range of life insurance solutions to meet diverse customer needs, emphasizing strong partnerships and customer service.
The company is ultimately owned by Dai-ichi Life Group, a major global life insurance organization.
Key Information
Key Information - TAL Life Insurance
Underwriter: TAL Life Limited
Maximum Sum Insured: (Varies depending on the specific product and individual circumstances)
Types of Cover Generally Offered:
Term Life Insurance (provides a lump sum on death or terminal illness) Total and Permanent Disability (TPD) Insurance (provides a lump sum if you meet the definition of TPD)Income Protection Insurance (provides a regular income if you're unable to work due to illness or injury)
Critical Illness Insurance (provides a lump sum if you're diagnosed with a specified critical illness)
Advance Payout Option: Some policies may offer this; details vary
Inflation Protection: May be available as an option or included in some policies
Family & Multi-Policy Discounts: Availability and specifics vary
Waiting Periods: Vary depending on the specific cover and condition, e.g., suicide exclusion periods
Medical Requirements: Vary based on age, cover amount, and health history; can include questionnaires or medical exam
Application Process: Generally available through various channels, including advisers, online, and phone)
Cooling-Off Period: A standard cooling-off period typically applies
Life Insurance Code of Practice: TAL is a signatory to the Life Insurance Code of Practice
Key Strengths
TAL: Key Strengths
Without doubt, TAL is a powerhouse in the Australian Life Insurance market.
- Size and stability: TAL is one of the largest life insurers in Australia, indicating financial strength and stability. This is an important factor for policyholders who want to be confident that the insurer will be able to meet its long-term obligations, such as paying out claims.
- Strong underwriting expertise: As a specialist life insurer, TAL possesses significant expertise in assessing and managing life insurance risk. This can translate to competitive pricing and a range of product options.
- Focus on Partnerships: TAL has a strong track record of partnering with superannuation funds, financial advisers, and other organizations to distribute its products. This diversified distribution network allows them to reach a wide range of customers.
- Product Range: TAL offers a comprehensive suite of life insurance products, including life cover, income protection, TPD, and critical illness insurance. This enables them to cater to diverse customer needs.
- Commitment to Claims Payment: TAL emphasizes its commitment to paying claims and has a history of paying out substantial claims
amounts. This reinforces customer trust and confidence in the insurer. - Innovation: TAL has shown a willingness to innovate in terms of product development and distribution, seeking to enhance customer access and experience.
- Financial strength: Being part of the Dai-ichi Life Group provides TAL with significant financial backing, further enhancing its stability and capacity to meet its obligations.
Awards and Recognition
TAL - Awards and Recognitions
TAL is one of Australia’s most awarded life insurers, recognised for its product excellence, customer service, innovation, and claims experience. These awards highlight TAL’s long-standing commitment to protecting Australians and leading the industry.
TAL - Awards and Recognitions
TAL is widely recognised as one of Australia’s most awarded and trusted life insurance providers. With a strong focus on product quality, customer support, innovation, and claims excellence, TAL has consistently received industry recognition across multiple independent award platforms. Below is a summary of TAL’s most notable awards in recent years.
2025 – Money Magazine Life Insurance Awards
- Life Insurer of the Year – Direct
- Life Insurer of the Year – Advised
- Best Value Direct Life Insurance
- Best Value Direct Life and TPD Insurance – White Collar Professional
- Best Value Direct Life and TPD Insurance – Light Blue-Collar
- Best Value Direct Income Protection Insurance – White Collar Professional
- Best Trauma Insurance
These awards reflect TAL’s broad appeal across various customer profiles and product categories.
2024 – Money Magazine Best of the Best Awards
- Best Value Direct Life and TPD Insurance – White Collar Professionals
- Best Value Direct Income Protection Insurance – White Collar Professionals
TAL continued to stand out in 2024 for providing tailored, cost-effective protection for professionals.
2023 – Plan for Life Excellence Awards
Direct Life Insurance
- Best TPD – TAL Accelerated Protection
- Best Income Protection – TAL Accelerated Protection
Longevity Cover
- Best Wholesale Longevity Product – Retirement Income Solutions
Health & Wellness
- Best Discounts & Healthy Living Rewards
- Best Ongoing Medically-Tested Health Discounts
- Best Rehabilitation & Claims Support
- Best Outcomes Experience
These awards highlight TAL’s ability to combine protection with ongoing health and wellbeing benefits.
2022 – Plan for Life Excellence Awards
- Winner – Overall Direct Life Insurance Excellence Award 2022 (Awarded by Plan For Life, Actuaries & Researchers, recognising TAL’s industry leadership across product design, value, and service delivery)
- Trauma Rider – Winner (TAL Accelerated Protection)
- Innovation – Product Development
- Term Life – Winner (TAL Accelerated Protection)
Health & Wellness Awards
- Discounts & Healthy Living Rewards – Winner
- Devices & Health Tracking – Winner
- Ongoing Medically Tested Health Discounts – Winner
- Rehabilitation & Claims Support – Winner
2021 – Life Company of the Year Award
- Platinum Award – AFA / Plan for Life Life Company of the Year 2021 (Fifth consecutive year winning this prestigious award)
TAL was recognised for its outstanding performance across key categories such as:
- Financial strength
- Product features
- Competitive pricing
- Claims consistency
- Adviser and customer service
This award signifies TAL’s consistent delivery of value, stability, and service over time.
Innovation & Technology Awards
- Efma Accenture Innovation in Insurance Awards
- Silver Award in Artificial Intelligence – “WunderWriter” AI underwriting tool
- SMA Innovation in Action Awards
- Winner – TAL CoverBuilder, a digital application platform streamlining the life insurance journey
Why These Awards Matter
Each of these recognitions reinforces TAL’s position as a top-tier life insurer in Australia — trusted by advisers, valued by policyholders, and awarded by independent institutions. TAL’s commitment to delivering affordable, reliable, and innovative life insurance products remains unmatched.
Why Choose TAL
✓ Strong Claims History
TAL paid over $3.5 billion in claims in the past year alone, helping thousands of Australians through life’s most challenging moments. Their claims process is known for being fair, fast, and transparent.
✓ Trusted by Millions
TAL insures more than 5 million Australians, making it one of the most trusted and widely used life insurers in the country.
✓ Award-Winning Cover
TAL has consistently been recognised for excellence by Money Magazine, Plan for Life, and the AFA — winning awards for Best Value Life Insurance, Best Trauma Insurance, and Life Company of the Year.
✓ Flexible Cover Options
From life cover and total and permanent disability (TPD) to income protection and trauma insurance, TAL offers fully customisable policies designed to suit your lifestyle, career, and family needs.
✓ Innovative Health Rewards
With programs like TAL Health Sense and TAL Health Sense Plus, eligible customers may receive premium discounts by taking proactive steps to manage their health and wellbeing.
✓ Backed by Global Strength
As part of the Dai-ichi Life Group — one of the world’s largest life insurance groups — TAL combines global stability with deep knowledge of the Australian market.
Features and Benefits
Lump Sum Life Cover
TAL’s core life insurance cover provides a lump sum payout to your nominated beneficiaries if you pass away or are diagnosed with a terminal illness. This benefit can help cover debts, support your family, or secure their financial future.
Terminal Illness Benefit
Included in TAL’s life cover at no extra cost, this feature allows for an early claim payout if you’re diagnosed with a terminal illness (generally with a life expectancy of 12–24 months), helping ease financial stress during a critical time.
Automatic Inflation Protection
TAL offers an optional indexation feature that increases your cover amount each year to help keep pace with inflation, ensuring your insurance benefit retains its real-world value over time.
Advance Payment for Funeral Costs
In the event of your death, TAL may offer an advance benefit payment (usually up to $10,000) to help cover urgent expenses like funeral and memorial costs, reducing financial pressure on your loved ones.
Optional TPD cover
You can choose to add TPD cover to your policy. This provides a lump sum if you become permanently disabled and unable to work, helping you manage living expenses, treatment, or long-term care needs.
Built-In Support Services
TAL provides complimentary grief counselling, rehabilitation programs, and career transition support for eligible policyholders and beneficiaries, helping families navigate difficult transitions beyond just financial support.
Special Promotions & Discounts
Life Insurance Compare Australia
TL does not currently have any special promotions with Life Insurance Compare, however you can use the comparison tool to compare TAL Life Insurance policies with other providers.
Pros and cons of TAL Life Insurance
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| Pros | Cons |
|---|---|
| Strong claims track record – TAL pays billions in claims annually, giving peace of mind that support is there when needed. | Medical underwriting required – Policies typically require full medical underwriting, which can slow down approval times. |
| Award-winning policies – Recognised for product excellence and value. | No online instant approval – Unlike some direct insurers, TAL’s cover often requires adviser assistance or follow-up. |
| Comprehensive policy options – Includes life cover, TPD, trauma, and income protection, all customisable. | Can be more expensive – Premiums may be higher than some basic direct insurers, especially for older applicants. |
| Optional health-based discounts – Programs like Health Sense may reduce premiums for healthy applicants. | Complexity for DIY buyers – With so many options and extras, TAL may not suit customers looking for a simple, no-frills policy. |
| Advance funeral benefit – Offers early partial payment to help cover urgent end-of-life expenses. | No direct cashback rewards – TAL doesn’t currently offer cashback or loyalty rewards found with some competitors. |
| Global financial backing – Backed by Dai-ichi Life Group, one of the world’s largest and most stable insurers. |
Sustainability and Corporate Responsibility
TAL Life Insurance - Sustainability and Corporate Responsibility
TAL, as one of Australia’s largest life insurers and a member of the Dai-ichi Life Group, is committed to creating positive impact beyond life insurance. Their approach to sustainability and corporate responsibility focuses on customer wellbeing, ethical operations, and long-term value for the broader Australian community.
Corporate Responsibility
Community Engagement: TAL supports Australian communities through the TAL Community Foundation, which focuses on areas like health, education, and Indigenous support. Employees are encouraged to volunteer, and TAL contributes both financial and in-kind resources to high-impact causes.
Mental Health Leadership: Recognising the growing impact of mental health on Australians, TAL has appointed a Head of Mental Health and implemented a Mental Health Action Group. These initiatives aim to improve claims outcomes, reduce stigma, and influence better policy design.
Reconciliation Commitment: TAL has launched a Reconciliation Action Plan (RAP) to promote equality and opportunity for Aboriginal and Torres Strait Islander peoples. This includes staff training, procurement from Indigenous businesses, and community partnerships.
Code of Practice: TAL is a signatory to the Life Insurance Code of Practice, which sets standards for ethical conduct, fair treatment of customers, clear communication, and dispute resolution processes.
Ethical Business Practices: TAL adheres to a strong internal Code of Conduct, ensuring its people act with integrity, fairness, and transparency in every part of the customer journey.
Responsible Investment
As part of the Dai-ichi Life Group, TAL considers Environmental, Social, and Governance (ESG) factors in its investment decisions. The goal is to align financial performance with long-term societal benefit while minimising exposure to unsustainable or harmful sectors.
Environmental Sustainability
TAL is committed to reducing its environmental impact through waste reduction, energy efficiency, and sustainable business operations. Initiatives include:
- Moving towards paperless processes where possible
- Supporting digital transformation to reduce printing and physical waste
- Promoting environmentally conscious workplace behaviour
Building a More Resilient Australia
TAL’s broader corporate responsibility work is rooted in supporting Australians through life’s critical moments — whether through claims, community partnerships, or health programs. The company’s approach blends long-term sustainability with tangible support for people today.
Technology and Innovation
TAL – Technology and Innovation
TAL is at the forefront of technological advancement in the life insurance industry, continually investing in digital tools and innovation to enhance the customer experience, streamline processes, and support better health outcomes.
WunderWriter – AI-Powered Underwriting
TAL’s proprietary WunderWriter platform uses artificial intelligence to streamline the underwriting process. This award-winning tool enhances decision-making speed, improves risk accuracy, and delivers a faster, more personalised experience for applicants.
TAL CoverBuilder – Digital Application Platform
TAL CoverBuilder is an innovative digital tool that allows advisers and customers to quote, compare, and tailor life insurance cover in real-time. It simplifies the policy setup process and enables instant customisation of cover based on lifestyle, occupation, and financial needs.
TAL Health Sense and Health Sense Plus
Through TAL Health Sense and Health Sense Plus, TAL integrates wellness into insurance. These programs offer eligible customers the opportunity to receive premium discounts by engaging in healthy lifestyle behaviours and participating in health assessments.
Seamless Claims Technology
TAL has invested in digitising the claims process to make it more transparent, supportive, and stress-free. Features include:
- Online claims lodgement
- Real-time progress tracking
- Dedicated claims consultants with access to digital tools for faster resolution
Data-Driven Risk Assessment
TAL uses advanced data analytics and predictive modelling to enhance how it assesses risk and prices policies. This ensures fairer, more accurate premiums while supporting long-term sustainability of cover.
Customer-Centric Digital Services
TAL continues to expand its digital self-service features, making it easier for customers to:
- Manage policies online
- Update details
- Access documents securely
- Receive ongoing education through personalised communications
TA has a commitment to innovation ensures customers receive not only protection, but a smarter, more responsive experience that evolves with their needs.
Claims Process
Notify TAL of the claim
You can begin the claims process by contacting TAL via: Phone: or Online: by submitting a claim request through the TAL website. A dedicated claims consultant will be assigned to guide you through the next steps.
Receive your claims pack
Once notified, TAL will send you a claims pack tailored to your policy type. This includes: A list of required documents, claim forms to complete, A guide on what to expect throughout the process
Submit required documentation
You’ll need to complete the claim form and provide supporting documents, which may include: Medical reports or certificates, proof of identity, policyholder or beneficiary details, death certificate (if applicable). TAL aims to keep document requests clear and minimal where possible.
Assessment of the Claim
A TAL claims consultant will assess your submission and may: Request further information or clarification if needed. liaise with your doctors or treating specialists and keep you regularly updated on progress. The more complex claims may involve specialist input, but TAL will handle all coordination.
Claim outcome and payment
Once the claim is assessed, you’ll receive a decision in writing. If approved: TAL will issue a lump sum payment or applicable benefit to the nominated beneficiary or policy owner. For income protection or ongoing benefits, TAL will outline the payment schedule.
Ongoing Support
TAL also offers support services to claimants and their families, including:Counselling referrals, Return-to-work or rehabilitation programs (for income protection claims), Ongoing assistance from your assigned claims consultant
Partnerships & Affiliations
Westpac Group
In 2022, TAL acquired Westpac Life and entered a 20-year exclusive strategic alliance to provide life insurance solutions to Westpac’s customers
Suncorp Group
TAL maintains a long-standing partnership with Suncorp, offering life insurance products to its customer base.
Qantas Assure
TAL partnered with Qantas to launch Qantas Assure Life Protect, integrating life insurance with wellness rewards for Qantas Frequent Flyer members.
Royal Flying Doctor Service
Supports access to medical services in rural and remote areas.
National Aboriginal Sporting Chance Academy
Empowers Aboriginal and Torres Strait Islander youth through education and sport.
Australian Business and Community Network (ABCN)
TAL has a strong partnership with ABCN who provides mentoring programs to help young Australians achieve their potential.
Orygen
TAL partners with Orygen to help advance youth mental health through innovative care models, research, policy development, and education. The collaboration focuses on early intervention, prevention strategies, and national advocacy to support better outcomes for young Australians.
Pricing and Premiums
TAL Life Insurance Pricing and Premiums
TAL Life Insurance offers tailored premiums based on individual factors such as age, health, occupation, and lifestyle.
Factors Influencing TAL Premiums
Your premium is determined by various elements, including:
- Type and Amount of Cover: Life, TPD, Critical Illness, or Income Protection.
- Age and Gender: Premiums generally increase with age.
- Smoking Status: Non-smokers typically receive lower rates.
- Health and BMI: Healthier individuals may qualify for discounts.
- Occupation and Hobbies: High-risk jobs or activities can affect premiums.
- Payment Frequency: Annual payments may offer discounts.
Available Discounts
- Health Sense Discount: Up to 15% off for maintaining a BMI between 19 and 28.
- Health Sense Plus: An additional 5% off for completing a preventative health screening.
- Annual Payment Discount: Paying annually can provide 12 months of coverage for the price of 11.
Premium Structures
- Stepped Premiums: Start lower and increase with age.
- Level Premiums: Remain consistent over time, potentially higher initially.
Premium Freeze Option: Allows you to maintain your current premium by reducing your cover amount over time.
Product Disclosure Statement
TAL Product Disclosure Statement
Target Market Determination
TAL - Target Market Determination
Contact Details
Contact Details – TAL Life Insurance
Company Name: TAL Life Limited (part of Dai-ichi Life Group)
General Enquiries Phone: 1300 209 088
Claims Enquiries Phone: 1300 209 088
International Phone Number: +61 2 9448 9000 Postal Address: TAL Services – GPO Box 5380, Sydney NSW 2001
Operating Hours: Monday – Friday, 8am – 6pm (AEST)